Retail Support

How Can We Help?

Questions about a retail order or a CCELL® product? Send the Hamilton Devices support team a message and we’ll take it from there.

Order StatusReturnsProduct HelpWarranty

Send a Message Wholesale Contact ↗

Support hoursM–F, 9am–5pm EST

CCELL®Authorized Distributor

Hamilton Devices Butterfly
Hamilton Devices Draco
Hamilton Devices Tombstone

Send a Message

Tell Us About Your Order

A few details help us point you to the right answer.


    Required fields are marked with an asterisk.
    Privacy policy ↗

    Or Reach Us Directly

    Hours

    M–F, 9am–5pm EST

    Mail

    Hamilton Devices
    P.O. Box 6953
    Elkin, NC 28621

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    Before You Send

    • Include your order number for shipping or return questions — it’s in your confirmation email.
    • For a device issue, mention the model and where you bought it so we can point you to the right next step.

    Looking for samples or wholesale pricing? Visit Wholesale Contact ↗

    What Happens Next

    Here’s How It Works

    You don’t need every detail to start. Share what you know and we’ll work through the rest together.

    01

    We Receive Your Message

    It goes straight to the Hamilton Devices retail support team.

    02

    We Reply by Email

    A team member follows up at the address you provided during support hours, Monday to Friday.

    03

    You Get a Clear Next Step

    That may be an order update, return instructions, or an answer to your product question.

    Wholesale & Samples

    Buying for a Business?

    Samples, volume pricing, and custom-branded CCELL® hardware are handled by our wholesale team.

    Wholesale Contact Custom Branding ↗
    CCELL Rosin Box