terms of use and shipping policy

These Terms of Use, together with our Shipping, Returns, Warranty, and Privacy Policy (collectively, the “Terms”), govern your access to and use of https://www.hamiltondevices.com (the “Website”) and any purchases made through it.

By accessing the Website or placing an Order, you agree to be bound by these Terms.

• “Company,” “we,” “us,” or “our” refers to Hamilton Devices.
• “Products” means all goods offered for sale on the Website.
• “Order” means any request to purchase Products submitted through the Website.
• “Customer,” “you,” or “your” means any individual or entity accessing the Website or purchasing Products.

• You must be at least 21 years of age to purchase Products.
• By placing an Order, you represent and warrant that:
• You are legally permitted to purchase and use the Products in your jurisdiction;
• You will comply with all applicable local, state, and federal laws; and
• You are not purchasing Products for any unlawful purpose.
• We reserve the right to refuse service, limit quantities, or cancel Orders at our sole discretion.

Products sold on this Website:

• Have not been evaluated by the U.S. Food and Drug Administration (FDA);
• Are not intended to diagnose, treat, cure, or prevent any disease.

Use of vaporizers involves inherent risks, including potential harm from inhalation. By purchasing or using our Products, you knowingly and voluntarily assume all such risks.

User-submitted reviews reflect individual experiences and are not endorsed by the Company.

Order Acceptance

All Orders are subject to acceptance. We may refuse or cancel any Order at any time, including due to:

• Suspected fraud or unauthorized activity
• Errors in pricing or product descriptions
• Compliance or legal concerns

Pricing

Prices are listed in U.S. dollars and are subject to change without notice.

We reserve the right to correct pricing errors at any time, including after an Order has been submitted.

Payment Verification & Fraud Prevention

We may require additional verification where billing or shipping information cannot be confirmed.

In such cases, we may require:

• Shipment to the billing address on file; or
• Payment via wire transfer

Orders will not be processed until verification is complete.

Chargebacks & Payment Disputes

By placing an Order, you agree not to initiate a chargeback or payment dispute without first contacting us to resolve the issue.

Improper chargebacks, including but not limited to claims for non-delivery where tracking confirms delivery, may result in:

• Denial of future Orders
• Submission of evidence to the payment processor
• Recovery actions to the fullest extent permitted by law

We reserve the right to dispute all chargebacks with supporting documentation, including shipment confirmation, delivery records, and customer communications.

Processing Time

Orders are processed within 2–3 business days (excluding weekends and holidays). Processing times are estimates only.

Shipping Costs

Shipping fees are variable based on your order’s size and destination, and will be calculated at checkout.

Delivery Estimates

• USPS Priority Mail: 2–3 business days
• Ground Shipping: 2–5 business days

Delivery timelines are estimates and are not guaranteed.

Adult Signature Requirement

Certain shipments require an adult signature (21+) upon delivery.

Failure to complete delivery may result in return to sender and additional fees.

Address Accuracy

You are responsible for providing accurate shipping information.

We are not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete addresses.

Return to Sender

Orders returned due to:

• Failed delivery
• Incorrect address
• Refusal
• Failure to provide required signature

may be subject to:

• Non-refundable shipping fees
• A $14 restocking fee
• Reshipment costs at Customer expense

Risk of Loss; Title

All Products are shipped via third-party carriers.

Title and risk of loss transfer to you upon delivery of the Products to the carrier.

We are not liable for Products lost, stolen, or damaged in transit.

International Shipping

You are responsible for all customs duties, taxes, and import fees.

We make no representation that Products are compliant outside the United States.

30-Day Return Policy

Returns are accepted only if:

• Products are unused, unopened, and in original condition
• Requested within 30 days of delivery

Returns must include:

• Name
• Order number
• Reason for return

Return Shipping

You are responsible for all return shipping costs.

Original shipping fees and expedited services are non-refundable.

Inspection & Approval

All returns are subject to inspection.

We reserve the right to deny any return that does not comply with this policy.

Refunds are processed within approximately 14 days after receipt and approval.

6-Month Limited Warranty

Products purchased directly from the Company include a 6-month limited warranty.

This warranty does not cover:

• Glass components
• Accidental damage
• Misuse, modification, or disassembly
• Water damage
• Cosmetic wear
• Lost or stolen items

Proof of purchase is required.

Customers are responsible for all shipping costs associated with warranty claims.

International Returns

International returns are handled at our sole discretion on a case-by-case basis.

Products may be purchased for personal or commercial use.

For resale or distribution:

• You are responsible for compliance with all applicable laws and regulations;
• You may not make any medical or health-related claims regarding Products;
• The Company makes no guarantees regarding resale performance or regulatory approval in your jurisdiction.

Information Collected

We may collect:

• Name, email, and contact details
• Billing and shipping information
• Transaction data

Use of Information

We use information to:

• Process Orders
• Provide customer support
• Improve Website functionality
• Send transactional and marketing communications

Data Security

We implement reasonable safeguards to protect personal information.

Payment information is processed through secure third-party providers and is not stored on our servers.

Cookies

We may use cookies and similar technologies to improve user experience and analyze site usage.

Third-Party Sharing

We do not sell personal information. We may share data with service providers necessary to operate our business.

Data Rights

You may request access to or deletion of your personal data by contacting 

Data Breach Notification

Where required by law, we will notify affected users of a data breach within a reasonable timeframe.

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to:

• Use or inability to use the Website or Products
• Shipping delays or carrier issues
• Third-party services

Our total liability shall not exceed the amount paid by you for the Product giving rise to the claim.

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Website or Products
• Your violation of these Terms
• Your violation of applicable laws

Binding Arbitration

Any dispute arising out of or relating to these Terms or your purchase of Products shall be resolved by binding arbitration, not in court, except where prohibited by law.

Class Action Waiver

You agree that any dispute shall be brought individually and not as part of a class action, collective action, or representative proceeding.

Venue

Arbitration shall take place in the State of North Carolina, unless otherwise required by applicable law.

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.

We strive to make our Website accessible. If you experience difficulty accessing any content, please contact 

We reserve the right to update these Terms at any time.

Your continued use of the Website constitutes acceptance of any revised Terms.

Hamilton Devices
Website: https://www.hamiltondevices.com
Email: